Privacy Policy — glybet

glybet ("glybet", "we", "us", "our") is committed to protecting and respecting the privacy of every player who uses our platform. This Privacy Policy ("Policy") describes how glybet collects, uses, stores, shares, and safeguards personal data in connection with your use of the glybet website at https://glybet.net and all associated services, features, and content (collectively, the "Platform").

This Policy is written in plain, accessible English and is intended to give Filipino players a clear and honest understanding of how their personal information is handled on glybet. We believe you have the right to know exactly what data we hold about you and why — and this document exists to make that as transparent as possible.

By registering a glybet account, logging in, making a deposit, or otherwise using the Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

For the purposes of applicable data protection law, including the Philippine Data Privacy Act of 2012, glybet is the data controller responsible for your personal data collected through the Platform. As data controller, glybet determines the purposes and means of processing your personal information.

If you have any questions, concerns, or requests regarding your personal data, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy. We are committed to responding to all legitimate data-related enquiries promptly and in accordance with applicable legal timeframes.

glybet collects personal data that is necessary to operate the Platform, comply with our legal obligations, and provide you with a safe and personalised gaming experience. The categories of personal data we collect are outlined below.

glybet does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or biometric data except where strictly required for identity verification purposes and with your explicit consent.

glybet collects personal data through the following means:

• Direct interactions: Data you provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to promotions.
• Automated technologies: As you use the Platform, we automatically collect technical data through cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser type, and browsing behaviour on glybet pages.
• Third-party sources: We may receive data about you from payment processors (such as GCash and Maya), identity verification providers, fraud prevention services, and analytics partners where necessary to operate the Platform securely.
• Publicly available sources: In limited circumstances, glybet may supplement your account information with data from publicly available sources to assist with identity verification or fraud prevention.

glybet uses your personal data only for purposes that are necessary, proportionate, and lawful. We do not sell your personal data to third parties for their own marketing purposes. The primary purposes for which we use your data are:

• Account management: Creating and maintaining your glybet player account, verifying your identity and age, and enabling secure login.
• Payment processing: Processing deposits, withdrawals, and refunds through your chosen Philippine payment method (GCash, Maya, BPI, BDO, Metrobank).
• Platform delivery: Providing access to games, sports betting markets, live casino, bingo, slots, and all other glybet services.
• Regulatory compliance: Meeting obligations under Philippine gaming regulations, anti-money laundering (AML) laws, and the Data Privacy Act of 2012, including filing mandatory reports where required.
• Fraud prevention and security: Detecting and preventing fraudulent activity, unauthorised access, money laundering, and other prohibited conduct on the Platform.
• Responsible gaming: Monitoring gaming activity to identify patterns that may indicate problem gambling and enforcing responsible gaming limits, cooling-off periods, and self-exclusion requests.
• Customer support: Responding to your enquiries, resolving disputes, and processing complaints.
• Marketing communications: Sending you personalised promotional offers, bonuses, and platform news — but only where you have consented to receive such communications. You may withdraw this consent at any time.
• Platform improvement: Analysing usage patterns to improve the glybet user experience, fix bugs, and optimise game and feature performance.

Under the Philippine Data Privacy Act of 2012 and applicable data protection principles, glybet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the glybet Terms & Conditions — including account creation, payment processing, and delivering gaming services — is necessary for the performance of our contract with you.
• Legal obligation: Certain processing activities, including KYC identity checks, AML reporting, and age verification, are required by Philippine law. glybet must conduct these activities regardless of your preferences.
• Legitimate interests: glybet processes some data on the basis of legitimate business interests, including fraud prevention, network security, and improving Platform performance, where these interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent — for example, for marketing communications or optional cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

glybet does not sell, rent, or trade your personal data with any third party for commercial purposes. We share personal data only in the following limited and necessary circumstances:

• Payment service providers: We share financial data with payment processors including GCash, Maya, BPI, BDO, and Metrobank solely to facilitate deposits and withdrawals from your glybet account.
• Identity verification providers: We share identity documents and personal details with KYC and age verification partners to fulfil our legal obligations.
• Fraud and AML screening services: We may share data with third-party services that assist in detecting fraudulent transactions, money laundering, and other prohibited activity.
• Game and platform technology providers: Our third-party game providers and platform infrastructure suppliers may process limited technical and gaming activity data as necessary to deliver their services to us. All such providers are bound by confidentiality and data protection obligations.
• Regulatory authorities: glybet may disclose personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), or other relevant Philippine government bodies where required by law or regulatory mandate.
• Legal proceedings: We may disclose personal data to courts, law enforcement agencies, or legal counsel where required in connection with legal proceedings, investigations, or the enforcement of our rights.

glybet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account and identity data: Retained for the lifetime of your active glybet account, plus a minimum of five (5) years following account closure, in accordance with AML and regulatory record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required under Philippine AML legislation.
• Gaming activity and session logs: Retained for a minimum of three (3) years to support dispute resolution, regulatory reporting, and responsible gaming monitoring.
• Support communications: Retained for two (2) years from the date of your last interaction with our support team, unless a longer period is required in connection with an ongoing investigation or legal matter.
• Marketing preferences: Retained until you withdraw your consent or request deletion, whichever occurs first.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

glybet takes the security of your personal data seriously. We implement a combination of technical and organisational measures to protect your data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) protocols across all glybet web connections.
• Encryption of sensitive data at rest, including financial credentials and identity documents.
• Access controls and role-based permissions that restrict access to personal data to authorised personnel only, on a need-to-know basis.
• Regular internal security audits and vulnerability assessments of Platform infrastructure.
• Two-factor authentication (2FA) options available to all registered glybet players for additional account security.
• Staff training on data protection responsibilities and secure data handling procedures.

While glybet employs industry-standard security practices, no online platform can guarantee absolute security. You also have a role to play — keep your glybet password confidential, do not share your login credentials, and notify us immediately if you suspect your account has been compromised.

glybet uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and understand how players interact with our services. A cookie is a small text file placed on your device when you visit a website. Cookies do not harm your device and do not contain personally identifiable information on their own.

The types of cookies glybet uses are as follows:

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the glybet Platform. For more information on how to manage cookies in your specific browser, refer to your browser's help documentation.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by glybet. You may exercise any of these rights by contacting us at [email protected] with the subject line "Data Privacy Request."

• Right to be Informed: You have the right to be informed about how glybet collects, uses, and shares your personal data — which is the purpose of this Privacy Policy.
• Right of Access: You may request a copy of the personal data glybet holds about you, along with information about how it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update many of your account details directly from within your glybet account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent. Please note that glybet may be legally required to retain certain data (such as transaction records) even after account closure.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to Data Portability: You may request that glybet provide your personal data in a structured, commonly used, machine-readable format, or transfer it directly to another controller where technically feasible.
• Right to Lodge a Complaint: If you believe glybet has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

glybet strictly prohibits use of the Platform by any person under the age of 21. The glybet Platform is not designed for, marketed to, or intended for minors. We do not knowingly collect personal data from individuals under 21 years of age.

If glybet becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be handled in accordance with applicable Philippine regulations.

If you are a parent or guardian and believe that a minor in your care has created a glybet account or provided personal data to the Platform, please contact us immediately at [email protected] so that we can take prompt action.

glybet primarily processes and stores personal data within the Philippines. In some cases, where third-party service providers or technology partners operate from outside the Philippines, your personal data may be transferred to and processed in other jurisdictions.

Where such international transfers occur, glybet ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012. These safeguards may include data processing agreements incorporating standard contractual clauses approved by the National Privacy Commission, or transfers to jurisdictions that have been assessed as providing an adequate level of data protection.

By using the glybet Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside the Philippines where necessary for the provision of our services, subject to the protections described in this section.

glybet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify you via your registered email address.

We encourage you to review this Privacy Policy periodically. Your continued use of the glybet Platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree to the revised Policy, you should discontinue your use of the Platform and may request account closure in accordance with our Terms & Conditions.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how glybet is handling your personal data, please contact our Data Protection Officer using the details below:

• Email (DPO): [email protected] — use subject line: "Data Privacy Request"
• Live Chat: Available 24/7 from within your glybet account dashboard for general enquiries.
• Response Time: We aim to acknowledge all data privacy requests within five (5) business days.

If you are not satisfied with our response or believe we have not adequately addressed your data privacy concern, you have the right to escalate your complaint directly to the National Privacy Commission (NPC) of the Philippines, which is the independent authority responsible for upholding data privacy rights in the country.

For concerns related to responsible gaming, account limits, or self-exclusion, please visit our Responsible Gaming page or contact our support team via live chat for the fastest possible assistance.